Heating/Cooling FAQs

What is a Service Call fee?
A Service Call fee is a flat fee for the cost associated with the time and travel to diagnose, inspect and provide expert recommendations for a home's heating or air conditioning system.

What's causing my duct work to pop when the furnace starts or stops?
A popping sound is a sign of undersized ducts. Have a qualified company analyze your ductwork system for proper design and recommend adjustments. Improper duct work layout can cause a number of ventilation and air quality problems. Leave it up to Service Experts, your duct pros also specializing in duct cleaning, sealing and sanitation.

Why is it important to have regular maintenance on my home comfort system?
You probably wouldn't buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises. Likewise, it is important to have routine maintenance of your home comfort system by a Service Experts technician. If not maintained properly and routinely, even the best heating and air conditioning equipment could cause problems and become less 'fuel' efficient.

Why is my HVAC system freezing up?

There are several things that can cause your HVAC system to freeze up, most of them usually need to be corrected by a professional technician.

• Making sure the filter is clean or replaced and making sure the airflow is not restricted are about the only things you can check or handle yourself.
• Low refrigerant: In some cases, freezing up is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks. The age of the system and the nature and location of the leak are the determining factors on whether to have the system repaired or replaced.
• Dirty evaporator coil: Over time, the evaporator coil will become dirty. When this happens, the results are similar to those of having a dirty filter. Gradually you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately. You will need to contact your local Service Experts sales and service center to correct the problem.
• Defective blower motor or relay: A blower motor not running at the proper speed or not running at all can cause freezing. It can also be intermittent, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. In either case, you will need to contact your local Service Experts sales and service center to correct the problem.
• Should you find that your system was freezing due to a dirty filter, after replacing or cleaning the filter, you can speed up the thawing process by turning the system off and turning on the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact us to correct the problem.